Privacy and Cookies Policy – H&V Home Improvements LTD

1. Introduction

Welcome to H&V Home Improvements LTD. We are committed to protecting and respecting your privacy. This Privacy and Cookies Policy explains how we collect, use, and protect your personal information when you visit our website and use our services.

2. Information We Collect

We may collect and process the following data about you:

  • Personal Identification Information: Name, email address, phone number, and other contact details.
  • Technical Data: IP address, browser type, operating system, and browsing behavior on our website.
  • Transaction Data: Details of the services you have requested or purchased from us.
  • Marketing and Communications Data: Your preferences in receiving marketing communications from us.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide Our Services: Processing your requests and delivering our services to you.
  • To Improve Our Website: Monitoring and analyzing usage and trends to better understand how our visitors use our website.
  • To Communicate with You: Sending you information about our services, updates, and marketing communications if you have opted in to receive them.
  • To Comply with Legal Obligations: Ensuring we meet our legal and regulatory requirements.

4. Legal Basis for Processing Your Information

We process your personal information based on the following legal grounds:

  • Contractual Necessity: Processing your data to fulfill our contract with you.
  • Legitimate Interests: Using your data to improve our services and website functionality.
  • Consent: Sending you marketing communications if you have provided your consent.
  • Legal Compliance: Processing your data to comply with legal obligations.

5. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except in the following circumstances:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website and providing our services.
  • Legal Requirements: We may disclose your information if required by law or in response to legal processes.

6. Data Security

We take the security of your personal information seriously and implement appropriate measures to protect it from unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet is completely secure, and we cannot guarantee the absolute security of your information.

7. Your Rights

You have the following rights regarding your personal information:

  • Access: Request access to the personal information we hold about you.
  • Correction: Request correction of any inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information under certain circumstances.
  • Objection: Object to the processing of your personal information for direct marketing purposes.
  • Restriction: Request restriction of processing under certain circumstances.
  • Data Portability: Request the transfer of your personal information to another party.

To exercise any of these rights, please contact us using the contact details provided below.

8. Cookies Policy

Our website uses cookies to enhance your browsing experience. Cookies are small text files that are placed on your device when you visit our website. We use the following types of cookies:

  • Essential Cookies: Necessary for the functioning of our website.
  • Analytical Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously.
  • Marketing Cookies: Used to track visitors across websites to display relevant advertisements.

Managing Cookies You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.

9. Changes to This Policy

We may update this Privacy and Cookies Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy and Cookies Policy, please contact us at:

H&V Home Improvements LTD
15 Lower Swaines
Epping, Essex, England
CM16 5ER
Email: info@hvimprovements.co.uk

H&V Home Improvements Ltd, registered as a limited company in England under company number: 11053714.

By using our website and services, you consent to the terms of this Privacy and Cookies Policy. Thank you for choosing H&V Home Improvements LTD.